Privacy Policy

Last Updated: September 2026

THE GOAT TRANSPORTATION SERVICES INC. (“THE GOAT Transportation,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, booking transportation services, contacting us, or otherwise interacting with our business.

This Privacy Policy explains how we collect, use, disclose, and protect personal information.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

Name
Phone number
Email address
Home address, pickup address, or preferred pickup area
Destination or work-site information
Employer or company name, when voluntarily provided
Booking dates and transportation schedules
Number of passengers
Transportation preferences and special requests
Booking, cancellation, refund, and rescheduling information
Payment confirmation information
Communications you send to us
Technical information automatically collected through our website, such as device, browser, IP address, and website usage information

We only seek to collect information reasonably necessary to provide and manage our services.

2. How We Use Your Information

We may use personal information to:

Process transportation and shuttle booking requests
Confirm passenger eligibility and seat availability
Arrange pickup and drop-off services
Communicate booking confirmations, schedule changes, cancellations, or service updates
Verify payments
Process approved refunds or credits
Respond to inquiries and customer-service requests
Coordinate group or corporate transportation
Maintain operational and business records
Improve our website and services
Prevent fraud, misuse, or security incidents
Meet applicable legal, regulatory, insurance, accounting, and safety requirements

We do not use personal information for unrelated purposes without obtaining appropriate consent where required.

3. Booking and Transportation Information

When you request transportation through our website, we may require information necessary to coordinate the requested service.

Providing accurate pickup, destination, contact, and scheduling information helps us review and fulfill transportation requests.

Submitting a booking request does not necessarily mean that transportation has been confirmed. Where manual approval or payment verification is required, the booking becomes confirmed only after THE GOAT TRANSPORTATION SERVICES INC. approves the request and any required payment has been verified.

4. Payments

Certain services may be paid through Interac e-Transfer or other payment methods made available by us.

When payment is made outside our website, we may retain information necessary to identify and verify the transaction, such as the sender's name, payment amount, payment date, and transaction reference.

We do not intentionally request that customers submit online-banking passwords, PINs, or other banking login credentials.

5. Wix and Third-Party Service Providers

Our website is operated using Wix and may use Wix or other third-party services to provide website hosting, booking functionality, forms, communications, analytics, security, or other business functions.

Personal information may therefore be processed or stored by service providers acting on our behalf.

Where personal information is transferred to service providers, we remain responsible for using appropriate measures to protect the information in accordance with applicable privacy requirements. Information processed outside Canada may also be subject to the laws of the jurisdiction where it is processed. Canadian privacy guidance specifically recommends transparency where third-party processing may occur outside Canada.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies provided by Wix or other service providers.

These technologies may be used to:

Operate essential website functions
Maintain website security
Remember visitor preferences
Understand website traffic and performance
Improve the user experience

Where required, visitors may be provided with options to manage non-essential cookies.

7. Sharing of Personal Information

We do not sell or rent customers' personal information.

We may disclose personal information when reasonably necessary to:

Provide the transportation service requested
Work with website, technology, payment, or other service providers
Protect our customers, drivers, business, or property
Investigate suspected fraud or misuse
Comply with legal obligations, court orders, regulatory requirements, or lawful government requests

Personal information will otherwise only be disclosed with consent or where permitted or required by law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate legal, accounting, operational, insurance, or record-keeping requirements.

When information is no longer required, we may securely delete, destroy, or anonymize it.

This reflects the PIPEDA principle that personal information should only be retained as long as necessary for its identified purposes.

9. Protecting Your Information

We use reasonable administrative, organizational, and technical safeguards appropriate to the nature of the information we handle.

However, no internet transmission, electronic communication, or storage system can be guaranteed to be completely secure.

10. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to request that inaccurate information be corrected, subject to applicable legal limitations.

Canadian privacy guidance recognizes individuals' rights to access personal information held by organizations and challenge its accuracy.

11. Your Consent

By voluntarily providing personal information to us, you consent to its collection, use, and disclosure for the purposes described at the time of collection and in this Privacy Policy, subject to applicable law.

You may withdraw consent in appropriate circumstances by contacting us. Withdrawal of consent may affect our ability to provide certain transportation or booking services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices, or applicable requirements.

The latest version will be posted on our website with the updated effective date.

13. Contact Us

Questions, requests, or concerns regarding this Privacy Policy or our handling of personal information may be directed to:

THE GOAT TRANSPORTATION SERVICES INC.
Saskatoon, Saskatchewan, Canada
Phone: 639-998-9688
Email: goat.transportation2026@gmail.com
Website: goattransportation.ca